In order to be eligible for a refund or replacement, you have to notify Art Core Furniture within 14 days of your purchase and the product must be in the same condition that you received it and undamaged in any way. We will charge a small amount of 60 Euro collection fee (Alternatively, you can return the item to our Warehouse in County Mayo yourself). Refunds will be issued after the item has been inspected by our warehouse team.
There are certain circumstances, where at our sole discretion we are not able to accept returns, cancel orders or offer refunds. ,These exclusions apply:
When the products are returned without full packaging
When the products are not in a saleable condition
Furthermore, the following are strictly prohibited for return:
Mattresses cannot be returned once delivered. You may inspect it during delivery and tell the driver if it doesn’t suit you.
Sofa that is out of its packaging and used cannot be returned or replaced. The customer should allow our repair team to conduct an inspection and repair. They may need to visit your property up to Six (6) times to this end. Parts needed to complete the repair will be ordered and the waiting time can be up to four (4) months.
In the very rare event that there are missing or damaged parts, we will not take the whole item but we will deliver the missing or damaged part. Delivery lead time will depend on the availability of the parts needed.
In terms of a successful refund acceptance, please allow us 3-5 business days to process your payment back again.